🔁 Return & Refund Policy

At  Marathon Cargo Logistics, we are committed to customer satisfaction and service excellence. Due to the nature of our logistics services—including the transport of live animals and time-sensitive goods—our return and refund policy is governed by strict terms outlined below.

📦 1. Non-Returnable Services

Because we offer logistics and transport services, not physical retail products, we do not accept returns for:

• Pet or animal shipments once in transit

• Completed delivery services

• Warehousing or holding services already performed

• International freight or customs-cleared shipments

💳 2. Refund Eligibility

You may be eligible for a partial or full refund only under the following conditions:

• Cancellation requested before dispatch or scheduling

• Duplicate payment made in error

• Failure to deliver due to verifiable company error

• Service unavailable at the requested destination or location

🚫 3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Client provided incorrect delivery or documentation

• Live animals unfit to travel due to missing health records or vaccinations

• Delays caused by weather, customs, or force majeure

• Service completed as agreed (with valid proof of delivery)

• Client fails to collect or receive the shipment within the agreed window

• Booking canceled after dispatch or while in transit

🕒 4. Cancellation Policy

• Cancellations must be submitted in writing via email: info@marathoncargo-logistics.com

• For domestic shipments, cancellation must be made at least 24 hours prior to scheduled pickup.

• For international shipments or pet transport, cancellation must be made at least 72 hours in advance.

Late cancellations may incur administrative or holding fees.

💼 5. Refund Processing

• Approved refunds are processed within 7–14 business days

• Refunds will be issued via the original payment method

• Processing times may vary based on your bank or card issuer

📋 6. How to Request a Refund

To request a refund, please email us at:
📧 info@marathoncargo-logistics.com
Include the following details:

• Full Name

• Booking ID or Invoice Number

• Reason for Request

• Supporting Documents or Screenshots (if applicable)

🛡️ Our Commitment

We strive to resolve all disputes fairly and professionally. If you believe there has been a billing or service error, please contact us immediately and we will work to investigate and resolve the matter promptly.